Returns & Refunds
LVL UP RX LLC wants you satisfied with every purchase. If something is not right, we will make it right.
Return Window
You may return unused, undamaged items in their original packaging within 30 days of delivery for a full refund. Items must be free of scuffs, chalk residue, and signs of use.
How to Start a Return
Email support@lvluprxfitness.store with your order number and the item(s) you wish to return. We will reply within one business day with a return shipping label and instructions.
Return Shipping
If the return is due to our error (wrong item, defective product, damage in transit), we cover return shipping. For all other returns, the customer is responsible for return shipping costs. Freight items (over 70 lb) may incur a return freight fee — we will provide a quote before you ship.
Refund Processing
Refunds are processed within 5 business days of receiving the returned item at our facility. The refund is issued to the original payment method. Please allow an additional 3–5 business days for the refund to appear on your statement.
Damaged or Defective Items
If your item arrives damaged or defective, email us with photos within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you.
Non-Returnable Items
For hygiene reasons, foam rollers, yoga mats, and massage balls that have been opened and used cannot be returned unless defective.